What is your cancellation policy?

We aim to make our cancellation process as transparent and straightforward as possible:

How to Cancel

1. Log into your dashboard
2. Navigate to Account Settings > Subscription
3. Click “Cancel Subscription”
4. Follow the prompts to confirm cancellation

You can also email support@coresystems.ai to request cancellation.

What Happens When You Cancel

Service Access

• Service continues until the end of your billing period
• No partial refunds for unused time
• Data remains accessible during this period

Data Retention

• Data is retained for 30 days after cancellation
• You can export your data during this period
• After 30 days, data is permanently deleted

Refund Policy

• Monthly plans: No prorated refunds
• Annual plans: Prorated refunds available
• Enterprise plans: As per contract terms

Reactivating Your Account

If you decide to return:

• Reactivate within 30 days to restore your data
• Previous settings and configurations preserved
• Choose any available plan upon reactivation

Enterprise Customers

Enterprise customers should refer to their service agreement for specific cancellation terms or contact their account manager directly.