What support options are available?
Core Systems offers multiple support channels including 24/7 live chat, email support, phone support for enterprise customers, and a comprehensive knowledge base. Our dedicated support team ensures quick resolution of your issues with industry-leading response times.
We offer multiple support channels to ensure you get help when you need it:
Support Channels
24/7 Live Chat Support
- Available directly through your dashboard
- Instant connection to support agents
- Average response time: < 2 minutes
Email Support
- support@coresystems.ai
- Detailed technical assistance
- Response within 4 business hours
Enterprise Phone Support
- Direct line to senior support engineers
- Available for enterprise plans
- Priority issue resolution
Self-Service Resources
- Comprehensive knowledge base
- Video tutorials
- API documentation
- Community forums
Response Time Commitments
| Priority Level | Response Time | Resolution Time |
|---|---|---|
| Critical | 15 minutes | 2 hours |
| High | 1 hour | 4 hours |
| Normal | 4 hours | 24 hours |
| Low | 8 hours | 48 hours |
For enterprise customers, we also offer:
- Dedicated support manager
- Custom SLAs
- Quarterly review meetings
- Priority feature requests
Published: February 15, 2023
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